FAQs
Frequently Asked Questions
Ordering & Payments:
Q:What payment methods do you accept?
A: We accept all major secure credit and debit cards, including Visa, Mastercard, American Express, and Discover. Please note that we do not accept alternative payment methods like PayPal or digital wallets at this time.
Q: Are there any hidden fees or extra costs at checkout?
A: No. There are no hidden fees, surprises, or unexpected handling charges. The price you see on the product page is exactly what you pay, plus any applicable sales tax calculated at checkout.
Q: Can I cancel or change my jewelry order after placing it?
A: Yes, you can request a cancellation or changes within 12 hours of placing your order. Please contact our support team immediately via our 24/7 live chat or email us at itskashafasif2008@gmail.com. Once an order has been processed or shipped, it cannot be modified or canceled.
Shipping & Delivery
Q: What is your order handling and transit time?
A:Handling Time: 1 to 2 business days (Monday – Friday)
.Transit Time: 3 to 7 business days (Monday – Friday) for delivery anywhere inside the United States.
Q: How much does shipping cost?
A: Shipping is 100% free. We offer free standard shipping on all jewelry orders nationwide across the USA, with no minimum purchase required.
Q: How can I track my package?
A: As soon as your order is shipped, we will send a confirmation email containing your tracking number and a link to track your package online.
Q: Do you ship your jewelry internationally?
A: Currently, we only ship within the United States. We do not offer international shipping at this time.
Returns, Refunds & Damages.
Q:What is your return policy window?
A: We offer a 30-day return window. You have exactly 30 days from the date you receive your package to request a return. To be eligible, the jewelry must be unworn, unaltered, undamaged, and in its original packaging.
Q: Do you charge a restocking fee, and who pays for return shipping?
A: We do not charge any restocking fees. Customers are responsible for the cost of the return shipping label, unless the item arrived damaged or defective.
Q: What should I do if my jewelry arrives damaged or defective?
A: Please inspect your package as soon as it arrives. If an item is damaged during transit or is defective, take a clear photo and email it to itskashafasif2008@gmail.com within 48 hours of delivery so we can arrange a free replacement.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, we will approve the refund. The funds will be automatically credited back to your original credit or debit card within 5 to 7 business days.
Product Care & Quality:
Q: Is your flora jewelry safe for sensitive skin?
A:Yes,All our jewelry pieces are crafted using hypoallergenic, skin-safe materials that are comfortable and suitable for daily wear.