Refund policy
Refund & Return Policy
At Flora Jewelry, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we accept eligible returns and exchanges according to the conditions below.
Returns
Yes, we accept returns.
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
* Be unused and unworn.
* Be in its original condition.
* Be returned with the original packaging and any included accessories.
* Not show signs of damage, wear, alteration, or misuse.
* Be accompanied by your order information or proof of purchase.
●Items that do not meet these conditions may not be eligible for a return.
Exchanges
Yes, we accept exchanges.
If you would like to exchange an eligible item for another item, please contact us within 30 days of delivery. The item must be unused, unworn, undamaged, and in its original packaging.
If the replacement item has a higher price, you may be required to pay the price difference. If the replacement item has a lower price, the difference may be refunded according to our refund process.
●Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, used, damaged, altered, or are not in their original condition.
We reserve the right to refuse a return if the item does not meet our return requirements.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please provide your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.
If the issue is confirmed to be our error or the item arrived damaged, we will work with you to arrange a replacement, exchange, or refund as applicable.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.
Return Shipping
Customers are generally responsible for the cost of return shipping when returning an item because they changed their mind, ordered the wrong item, or no longer want the product.
If the item is damaged, defective, or the wrong item was sent due to an error on our part, please contact us before sending it back so we can provide further instructions.
Please do not send a return to the shipping address on your order without contacting us first.
Order Cancellation
If you need to cancel or modify your order, please contact us as soon as possible after placing the order.
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once the order has entered processing or has been shipped.
Processing & Delivery
Flora Jewelry processes orders during Monday through Friday business days.
* Order cut-off time: 5:00 PM
* Handling time: 3–7 business days
* Transit time: 6–13 business days
* Delivery area: United States only
* Shipping cost: $30
* Free shipping: Orders over $150
Delivery times are estimates and may vary because of carrier delays, weather, holidays, or circumstances outside our control.
How to Request a Return or Exchange
To request a return or exchange, please contact Flora Jewelry with:
* Your full name
* Order number
* Reason for the return or exchange
* Photos of the item, if applicable
* Details of the item you would like to exchange, if applicable
Our customer support team will review your request and provide return instructions if your request is eligible.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us before sending your item back.
Flora Jewelry
Email: itskashafasif2008@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
We appreciate your business and are always happy to assist you.